Part of the pre-sales team working with demo principals, account executives, solution consultants and dev teams to create compelling product demonstrations of Pega’s products for all industries.

I also took leadership of redesigning the internal demo assets repository, running interviews with stakeholders and users, running design thinking workshops, creating low-fi and hi-fi prototypes and running usability tests.

I am the workshop expert of the team, facilitating design thinking workshops for most of our projects, analysing the outcomes and constantly improving the way we do things.

As part of the experience design team for the Accounting Cloud product, I lead projects for redesigning the reporting experience, as well as fast-paced, deadline-driven projects for tax legislation changes due to Brexit and EU VAT reform.

I also took leadership of redesigning the document customisation service for accounting and payroll documents, working with product managers and dev leads to help estimations and project planning.

I was the lead designer for the banking connection feature for the new MTD ITSA products, running the research, design and testing.

As part of the Customer Experience team, I crafted e-commerce human centered digital experiences for Oracle NetSuite customers with cross disciplinary teams.

My main focus was redesigning the search experience of our customers' customers, leading initiatives related to search typeahead, search beyond items, search results fine tuning, and intelligent search results.

Reimagine and redesign the on-boarding experience of new employees.

Drive innovation through internal projects focusing on process redesign.

Evangelising and leading design thinking and innovation workshops to cross-functional teams.

Crafting human centered digital experiences for Oracle customers using Oracle Cloud SaaS and PaaS.

Introduced, implemented and advocated design thinking and innovation workshops to cross-functional teams.

Lead the design, creation, and adoption of a new solution to collect, store, and present feedback internally and externally.

As an Innovation Lead, I took initiative to imagine, design, prototype, and showcase transformational customer experiences embedding the latest emerging technologies.

I worked with remote teams from different time zones on large sized projects to determine appropriate architecture and solutions and make relevant recommendations to clients.

Using a Design thinking approach, I converted business requirements and processes into dynamic and responsive websites using HTML/CSS, CSS frameworks (Bootstrap), JavaScript frameworks (AngularJS, React) and libraries (jQuery, Backbone.js).